Open Today: 9:00am - 6:00pm
Search
Flyout Menu
Open Today: 9:00am - 6:00pm

Map

Hours

Subscribe

FAQs

See a range of frequently asked questions below.

Alternatively, give our friendly Customer Service team a call. 

CONTACT US
Contact
Centre services
Accessibility
Parents rooms
FAQS
Google street view
Getting here
Gift cards
Leasing
Contact
Centre services
Accessibility
Parents rooms
FAQS
Google street view
Getting here
Gift cards
Leasing

FAQs

To make things a little easier, we’ve listed just a few frequently asked questions. If you need any further assistance, please contact us on (03) 385 3067.

Customer Service is located in the Customer Service & Centre Management Office, down the amenities corridor and upstairs by the food court. If you cannot use the stairs, please phone the team on (03) 385 3067. 

Customer Service is open Monday – Saturday 9am – 5pm, and Sunday 10am – 5pm. 

Just on the outside of the centre, along from the BNZ entrance opposite the carpark ramp.
The car park at the cinema end remains open until the end of the final movie. However, the north end of the car park closes just after opening hours, eg 6pm Saturday – Wednesday and 9pm on Thursday – Friday late nights.
The Palms gift cards can be purchased 7 days a week from the Customer Service & Centre Management office, located down the amenities corridor and upstairs near the food court.
The Palms makes shopping with babies and toddlers easier, with convenient, clean, and well-equipped Whānau Rooms. Facilities include change tables, nappy disposal, private feeding rooms, and family toilets. Follow the signage at the food court to our larger Whānau Room. We also offer a compact Whānau Room at our Golf Links Road entrance.

You can deliver or collect lost property from the Customer Service & Centre Management Office during open hours. Outside of this time, see a member of the Centre Security or Cleaning team. 

Yes, wheelchairs and a mobility scooter are available for hire from the Customer Service & Centre Management Office, down the amenities corridor and upstairs near the food court. 

The wheelchairs and mobility scooter are located in the holding bay near Cotton On Mega. You are welcome to give the Customer Service team a call on (03) 385 3067 and they will meet you there to arrange hire. 

A free Blue Star taxi phone is available at the Woolworths Customer Service Desk. The loading zone for Blue Star Taxis is located at the Golf Links Road entrance.

You can find a large scale Centre Map outside Cotton On Mega, along with printed Guidebooks which you are welcome to take away with you.

Alternatively, please phone our Customer Service team on (03) 385 3067 or visit the team in the Customer Service & Centre Management Office, down the amenities corridor and upstairs near the food court. 

NZ post is located in the Shirley Library Service Centre, at the north side of our ground floor car park.
We do not have that service available in centre. However, Shirley Library located at the north side of our ground floor car park can take care of this service for you on Thursdays between 10am – 1pm. This is a free service. No appointment required. 
Stevens is now part of Farmers Kitchen & Dining. You can find these categories on the second level of Farmers. 

Unfortunately we do not have any current stores who offer this service. 

Unfortunately we do not have any current stores who offer this service. 
Scroll to Top
Menu